Who we are
At Netstar, with everything we do, we love to continually deliver new insights, with the aim to unlock new value and opportunities, from productivity efficiencies, technical innovation to cost savings, for clients in South Africa, Australia and selected African countries in which we operate. We give peace of mind to vehicle and fleet owners, their employees and families, through the safety and security features of our products.
Our solutions consist of immaculately engineered and fitted hardware, easy-to-use software applications, powerful analytical tools, highly experienced personnel and professional call centres – making us easy to do business and enabling better informed decision making.
We are a trusted brand and pioneered the vehicle tracking and stolen vehicle recovery industry in South Africa in 1994. We provide industry-leading stolen vehicle recovery services, advanced vehicle and fleet tracking, great fleet management solutions for all-sized business and commercial fleets, commanding insurance telematics solutions and best-in-class bureau services – in fact, no IoT solution is out of our reach.
There are 14 regional offices based in Midrand, Durban, Cape Town, Port Elizabeth, East London, George, Pietermaritzburg, Rustenburg, Richards Bay, Newcastle, Witbank, Bloemfontein, Polokwane, Klerksdorp and Nelspruit. Netstar operations extend into Botswana, Ghana, Mozambique, Namibia, Swaziland and Zambia and the organisation has customers throughout the rest of Africa and global operations in Malaysia and Australia.
How it works
Netstar provides a nationwide fleet management and stolen vehicle recovery service, using a proprietary land-based radio network. The key elements of this service are:
Tracking units - A small device, which can receive signals and transmit responses to the control centre, is installed in the vehicle.
Fitments - Netstar has 200 mobile fitters throughout South Africa, managed by qualified auto electricians and carefully selected technicians meticulously trained by the Netstar Quality Control team.
Control centre – Operating 24 hours per day, 365 days a year, the control centre is responsible for activating tracking units in stolen or hijacked vehicles, co-ordinating ground and air recovery operations, liaising with the South African Police Service (SAPS) and communicating with subscribers.
Ground and air recovery teams – Private and exclusive to Netstar, these highly trained recovery personnel respond to incidents at immediate notice. Although they may at times work in conjunction with the SAPS, they do not rely on the SAPS for the recovery of stolen vehicles.
Battery back-up - While Netstar systems are powered by the vehicle's battery, in the case of criminals disconnecting the vehicle battery, the system has a back-up battery that provides power for more than eight hours, enabling it to transmit a signal, providing ample time for recovery.
Testing - In order for Netstar to conduct a test on an existing unit, the customer must contact the Product Wellness Centre on (011) 207 5114 and request a test. The operator will explain the test process specific to the product installed in the customer's vehicle. Only the GSM/GPS products can provide an accurate description of the vehicle location.
The Technology Top 100 (TT100) awards run in partnership with The Department of Science and Technology recognise South African organisations that, through innovation, have developed technology and have resulted in higher levels of competitiveness.
Since 1999 Netstar has been consistently nominated for the TT100 award and has been awarded Platinum TT100 Status for maintaining excellence for more than five consecutive years. Netstar has won in the categories of large enterprise, hardware innovation, new product development, and has been awarded the prestigious Minister’s Award for Overall Excellence.